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Mohamed Saheb is an experienced professional in customer journey management, currently serving as the Customer Journey Director at Orange Store since November 2023 and at Générale de téléphone since March 2022. Previous roles include Directeur d'agence at Solano and various positions at IKEA Group over a thirteen-year span, including Customer Relations Expansion Manager and Store Implementation Group Leader. Mohamed has a solid foundation in recruitment and client management from earlier roles at Synergie Global Recruitment and Kelly Services. Educational qualifications include a Master 2 in Commercial Direction and Business Development from IÉSEG School of Management and a BTS in Gestion PME-PMI from ISIFA PLUS VALUES CFA, with a focus on expertise in customer relations and complex negotiation strategies.