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Kelly Fagan is an experienced professional with a diverse background in customer experience, service delivery, and project management across various industries. Currently serving as a Customer Experience Manager at GDT - General Datatech since November 2022, Kelly also contributes as a Committee Member for the American Lung Association, actively participating in events like the Lung Force Walk and the Oak Brook Terrace Tower Fight for Air Climb. Previous roles include Mortgage Loan Originator at Patriot Lending Services, Inc., Service Delivery Manager at T-Systems International, and Program Manager at Telephone & Data Systems / US Cellular. With a strong foundation in managing client relationships, overseeing projects, and delivering IT services, Kelly's expertise has been honed through positions ranging from Project Manager to Director of Service Delivery across multiple organizations. Kelly holds a B.S. in Marketing from Northern Illinois University.