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Scott Kennedy is an experienced professional with a diverse background in call center technology, customer success, and telecommunications. Currently serving as the Manager of Call Center Technology at Generac Power Systems since September 2020, Scott has previously held roles such as Technical Strategy Consultant at 8x8, where consultative advice led to significant reductions in at-risk clients. With a solid track record at companies like Mitel and ShoreTel as an Account Manager focused on customer success, as well as experience in implementation at Corvisa, Scott has honed skills in project management and client support. Early career roles include Incident Manager and Operations Manager at Fidelity and CompuCom, respectively, contributing to expertise in network operations and incident management. Scott holds a Bachelor of Science degree in Broadcast Communications from the University of Wisconsin-Platteville.