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Pauline Mugera is an experienced business development and administration professional currently working at GCR Ratings since January 2020, focusing on supporting customer portfolios in East and Southern Africa. Mugera's expertise includes sales process administration, preparation of meeting materials, and direct customer interaction, complemented by contributions to special projects. Prior to GCR Ratings, Mugera served as a Key Account Manager at Kenya Airways, where significant client relationships were cultivated, and a corporate online booking tool was successfully launched. Earlier experience includes roles as a Company Business Analyst and Regional Manager at Platinum Credit Limited, overseeing loan performance analysis and managing customer service operations. Pauline Mugera holds a Bachelor of Commerce in Management Information Systems from the University of Cape Town.