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Miguel Ortega is an experienced professional in customer service and operations management. With a background in managing customer experience and service levels, Miguel has successfully improved customer insight and operational efficiency in various roles. Miguel has a proven track record of enhancing customer experiences and service quality through analysis, implementing new processes, and aligning cross-functional goals. Miguel's expertise in managing back-office operations and customer service operations has been demonstrated in various companies Miguel has worked for, showcasing their skills in supporting business growth and maintaining exceptional service levels.