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Jocelyn Chouinard has over 25 years of extensive experience in IT support and operations. Currently serving as an IT Support Specialist at Galvion since January 2016, expertise includes incident management, documentation, and account administration within Active Directory and Exchange O365, alongside supporting various systems such as Shoretel and Fortigate VPN. Previous roles include serving as a Deskside Specialist at CGI, providing technical support for multiple clients, and as a Technician at Teleglobe/Tata Communications, focusing on email troubleshooting, client support, and inventory management. Earlier positions include systems operator roles at Microcell Telecom, CGI, and Syscor, demonstrating a strong foundation in technical operations. Education includes a degree in Programmer Analyst from Institut Herzing.