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Thomas O'Gorman is an experienced Service Delivery Manager currently at Fusion5 since October 2024, previously serving as IT Operations Manager at Lexel from October 2023 to October 2024, and has a robust background in managing service delivery and IT support. With over 12 years at Rothbury Insurance Brokers overseeing a team of support staff and project management, Thomas has a strong track record of process optimization and client onboarding. Prior experience includes roles in technical support and customer relationship management at various companies, including Telnet Services Limited and ASB Bank. Educational qualifications include System Administration certifications and a Bachelor of Arts in Photography from Whitecliffe College of Arts & Design.