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Attila Heli is a seasoned professional in customer experience and operations management, currently serving as the Group Director of Customer Experience & Operations at FTI GROUP since January 2023. With extensive experience across various leadership roles, Attila has previously held positions such as Head of Sales and Customer Service at AutoScout24 GmbH, EU Head of Customer Service at Cazoo, and multiple senior roles at SIXT, including Vice President of Global Customer Support Operations. Attila's career spans over 15 years in the industry, showcasing expertise in service delivery, operations management, and change management. Attila holds a Master of Arts in English Language and Literature from the University of Szeged.