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Christopher Hills is a seasoned professional with extensive experience in customer experience and operations management within the travel industry. Currently serving as a Senior Customer Experience and Operations Manager at Expedia Group since January 2016, Christopher leads a team responsible for the operations of contact centers for financial institution partners across two countries, excelling in problem-solving and launching new contact center initiatives. Prior to this role, Christopher was a Senior Manager for the Global Crisis Management Team, coordinating responses to global events affecting customers and the company. Christopher's career at Orbitz Worldwide spanned over 12 years, where management roles included overseeing teams focused on air traffic communication and customer communications during flight disruptions. Christopher began a career in aviation as an Air Traffic Controller with the U.S. Army Aviation. Christopher holds a Bachelor’s Degree in Aeronautics from Embry-Riddle Aeronautical University.