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Rachael Palmer is an experienced operations manager with a strong background in the food service industry. Currently serving in multiple roles at Delaware North since May 2018, including Operations Manager and Concessions Manager, Rachael has effectively overseen daily operations while controlling costs and maintaining high-quality food preparation. Additionally, Rachael has been the General Manager at Friendly's Ice Cream, LLC since May 2006, where a focus on delivering excellent dining experiences has driven revenue and profit success. Rachael's educational foundation includes studies at Monroe Community College from 2002 to 2004.