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Kirsty Robertson is an experienced Support Manager at FreeAgent since November 2018, where responsibilities include being the first point of contact for customer inquiries, providing training, and assisting product teams through feature testing. Kirsty has a strong background in customer service, robust accounting knowledge, and team leadership. Prior experience includes managing the Douglas Arms hotel, bar, and restaurant for over eleven years, supervising a team of up to 25 employees, and handling bookkeeping tasks. Additionally, experience as a Direct Offer Consultant at Scottish Widows involved managing customer calls related to life insurance policies. Kirsty holds a Level 3 AAT qualification in Accounts and a Bachelor of Science in Apparel and Textiles from the Scottish College of Textiles.