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Alisha Baggett has over a decade of experience in account management and administrative roles, currently serving as an Account Manager at Fortress Solutions since June 2011, where responsibilities include developing strategies for client satisfaction and understanding client business dynamics. Previously, as a Customer Service Team Lead, Alisha managed Tier 1 customer accounts, participated in client meetings, and coordinated efforts with sales and operations to meet service level agreements. Earlier experience at Omni-Soft, Inc. from August 2002 to June 2010 included serving as Office Manager, where Alisha managed confidential information, coordinated trade shows, handled accounting operations, and provided support for financial reporting to the CEO.