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Michael Reitsma has worked in the customer success and customer experience fields since 2004. Michael began their career as a Senior Project Manager at CenterStone Software, followed by a role as a Senior Customer Success Manager at Globoforce from 2006 to 2015. In 2015, they moved to Avention as a Senior Customer Experience (CX) Manager, NA Enterprise. From 2016 to 2019, they worked as a Client Success Lead at Reward Gateway. Most recently, they have been a Senior Customer Success Manager at Fond since 2019, helping organizations strengthen their company cultures through employee engagement.

Michael Reitsma holds a Bachelor's degree from the University of Waterloo.