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Björn Valk has extensive experience in customer success management and project management. Björn currently holds the role of Senior Customer Success Manager at Foleon, a leading content creation platform. Prior to this, they worked as a Senior Customer Success Manager at KnowBe4.

Before transitioning to customer success management, Björn worked at Webfleet Solutions, where they held multiple roles. Björn started as a Customer Success Manager and later took on the role of Senior Customer Success Manager and Project Manager.

Earlier in their career, Björn worked at TomTom, first as a Sales Support Specialist for various regions and later as a Customer Support representative for the UK and Benelux.

Additionally, Björn took a sabbatical year to travel through Asia, during which they honed skills such as planning, adaptation, negotiation, analytical abilities, communication, and problem-solving.

Björn Valk completed their secondary education at HAVO from 1996 to 2001, earning a diploma in the field of Economics & Society. From 2004 to 2006, they attended Hogeschool voor Economische Studies Rotterdam (HES), but no specific degree or field of study information is provided for this period. Additionally, Björn Valk obtained two certifications in 2021: "Business Fundamentals for Customer Success Managers" from LinkedIn obtained in April 2021 and "Selling with Stories, Part 2: Stories Great Sales People Tell" from LinkedIn obtained in March 2021.