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Courtney Hazelton has extensive experience in IT support and technical roles, with a current position as an IT Support Technician at Florida Family Insurance since February 2015. Previously, Courtney worked at Kemper Insurance, providing Level 1 and Level 2 helpdesk support and handling Active Directory management. Additional roles include Level 2 Desktop Support Technician at CSX, where equipment imaging and software deployment were key responsibilities, as well as a Network Access Security Analyst at Merrill Lynch, with a focus on data security procedures. Background also includes work at Wachovia and Fidelity National Information Services, specializing in technical helpdesk support and network troubleshooting. Education includes a High School Diploma from Cypress Lake High School.