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Kyle Appleton has worked in a variety of roles in the customer service and account management fields. In 2021, they were appointed Head of Account Management at Fliplet, where they work to create extensible prefab apps using a no-code editor. In 2020, they became Global Commercial Manager at Accucoms, a provider of sales and marketing services to academic and professional publishers. In 2017, they took on the role of Head of Customer Relationship Management at housesimple.com, where they are responsible for the client journey and improving customer experience. From 2010-2017, they held multiple positions at Informa, including Head of Client Services, Head of Client Services and Retention, and Head of Client Services for the Business Intelligence Telecoms, Media and IT division. In 2006, they began their career at Informa as a Customer Services Team Leader.

Kyle Appleton attended the University of Liverpool from 2002 to 2005, where they studied Financial Economics. Kyle also attended Philip Morant School, Colchester from 1995 to 2000. In addition, Kyle has obtained various certifications, including a Six Sigma: Green Belt from LinkedIn in March 2021, a LIBF Certificate in Regulated Equity Release - CeRER from The London Institute of Banking & Finance in February 2021, Stay Lean with Kanban from LinkedIn in January 2021, Key Account Management from LinkedIn in August 2020, Leading a Customer Service Team from LinkedIn in August 2020, a LIBF Level 3 Certificate in Mortgage Advice and Practice - CeMAP from The London Institute of Banking & Finance in December 2019, Customer Service: Creating Customer Value from LinkedIn in April 2017, and a Lean Six Sigma Yellow Belt Certification from Bywater in 2015.