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Brian Adams is an experienced IT professional currently serving as a Sr. Service Desk Technician at Flexjet since May 2002. In addition, Brian has held positions as a System Technician at both Flight Options and One Sky from April 2013, where responsibilities included providing support to Systems Support functions and managing user accounts in Active Directory. Previous roles include Help Desk Analyst at Pomeroy I.T. Solutions/PNC Bank, where Brian assisted employees with software and hardware issues, and Product Support Analyst at Micros Retail. Additionally, Brian worked as a Software Tester and Help Desk at DATATRAK International, focusing on troubleshooting and supporting web-based software. Brian's early career at Flight Options included roles as Dispatcher and Scheduler, ensuring compliance with FAA regulations and efficient operations. Brian holds an Associate's of Applied Science in Criminal Justice from Lakeland Community College and a high school diploma from Wickliffe Sr High.