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Marie Joan Garcia is a skilled Implementation Manager II at Five9, with a focus on delivering exceptional support and startup experiences to partners since May 2021. Previously, Marie held various roles in training and technical support, including Training Specialist at Reed Elsevier Philippines and Technical Support Representative at both eTelecare Global Solutions and Atos Consulting. Marie possesses a strong background in customer service, providing application support, technical assistance, and financial advice during earlier positions at IBM Daksh. Marie holds a Bachelor of Science degree in Information Technology from AMA University, completed in April 2008.