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Alice Miao is an experienced professional in customer service and management, currently serving as the Customer Service Manager (UK/EU) and Digital Customer Service Team Leader at FitFlop since November 2019. Prior to this role, Alice held positions at ASOS.com, progressing from CC Graduate Trainee to Customer Experience Team Leader between September 2017 and November 2019. Additionally, Alice has experience in educational and retail settings, having worked as an English Language Assistant at I.E.S Sierra de Mijas and as a Sales Assistant and Customer Assistant at Next Retail Ltd and Mamas & Papas, respectively. Alice's academic background includes a Bachelor’s Degree in Business and Hispanic Studies from the University of Liverpool and a high school diploma from St John Bosco Arts College Sixth Form.