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Ornella Panfalone is an accomplished professional in customer satisfaction and omnichannel management, currently serving as the Responsable Satisfaction client et Omnicanal at SANDRO since December 2018. In this role, Ornella oversees the customer service department, focusing on key performance indicators (KPIs) and process optimization, while also monitoring customer satisfaction through strategic initiatives. Prior positions include Responsable Satisfaction Client, Responsable e-partenaires, and a role as Assistante e-commerce at SMCP overseeing project management and e-commerce optimization. Ornella's experience also spans various sales and marketing positions in prominent retail companies. Ornella holds a Master's degree in Marketing Marque Digital & Business Development and a Bachelor's degree from KEDGE Business School.