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Gemma Johnston has over 15 years of experience in HR and customer experience roles. Gemma has held management positions at companies like Leighton Holdings Limited, Swaab Attorneys, Westpac Banking Corporation, and BT. In their most recent role at Aware Super, they served as the Programs & Planning Lead Chief Marketing Office, overseeing large-scale marketing programs and leading the Marketing Planning division. Gemma has a proven track record of driving cross-functional teams, improving customer experience, and implementing strategic initiatives to achieve business objectives.

Gemma Johnston completed a Bachelor's degree in Economics from the University of Sydney between 2000-2002. In 2019-2020, they obtained a CX pro certification from Forrester Research in Customer Experience. Gemma also attended St Vincent's College, Potts Point at an unspecified time.