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Kavita Chohan is an experienced Digital Experience Manager currently at first direct since July 2023. Prior to this role, Kavita served as a Digital Experience Assistant Manager and held multiple positions at HSBC from July 2021 to July 2023, including Wealth & Personal Banking Graduate, Conduct & Outcomes Manager, and Digital Product Manager. Additionally, Kavita worked as an Operational Team Manager - Financial Support at M&S Bank between February and August 2022, and completed a Retail Banking & Wealth Management Industrial Placement at HSBC from July 2019 to July 2020, involving rotations in Unsecured Lending, Mortgages, and Everyday Banking. Kavita holds a Bachelor's degree in Economics from Coventry University, completed in 2021, and A Levels from Sandwell College from 2015 to 2017.