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Joanes J. is a seasoned software support professional with extensive experience in technical roles within the technology sector. Currently serving as a Senior Software Support Engineer at Finicity, a Mastercard Company, since November 2021, Joanes has previously held multiple positions at HealthEquity, including Software Support Analyst, Technical Integration Manager, and various data operations roles from November 2014 to November 2021. Earlier experience includes working as a Business Intelligence Process Expert at Maersk Global Service Centres Philippines Ltd, along with analytical roles at Maersk Global Service Centres. Joanes holds a Bachelor's degree in Mathematics from Leyte Normal University, obtained in 2010.