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Christine Kulma has extensive experience in claims management and customer service within the insurance sector. Currently serving as Claims Operations Manager - Lump Sum at Fidelity Life Assurance Company Limited since December 2015, Christine oversees the Lump Sum Claims Team, focusing on team development, performance, and risk management for a $100 million spend. Prior roles at Fidelity Life include managing both Lump Sum Claims and Case Management Support teams. Christine's insurance career began at Sovereign, where responsibilities included customer advocacy and claims management. Previous positions encompass roles at AMP, Azimuth Consulting (NZ) Ltd, ITANZ, and Bell Gully, showcasing a strong foundation in customer service and administrative support. Christine holds a Certificate in Medical Terminology from Auckland University of Technology and a Bachelor's degree in History from Victoria University of Wellington.