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Anouk van de Laar currently serves as the Program & Product Manager, CX at Onlia, where responsibilities include leading the customer and digital product strategy and managing the digital customer journey. Prior roles at Onlia involved enhancing digital customer experiences and launching successful initiatives like the Voice of the Customer program. Anouk has also held positions at Coosto, where management of an inside sales team and the development of efficient processes were key contributions, and ORO in inside sales and care mediation. Anouk's educational background includes three degrees from Tilburg University, with a focus on diversity management and communication.