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Tim Norman is a seasoned professional in claims management and data analysis, currently serving as a Senior Claims MI Analyst at Fidelis MGU since January 2023, focusing on MI development and automation for the Claims portfolio. Previous experience includes positions at Fidelis Insurance, PIB Insurance Brokers, Lidl GB as a Visual Basic Developer, and Willis Towers Watson, where responsibilities ranged from analytical reporting to claims handling. Tim's career began at DHL, progressing from Accounts Receivable Clerk to Front Line Query Agent and Claims Handler. Tim holds a BA in English Language and Linguistics from The University of Manchester.