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Halaina Braga began their work experience in 2014 as an Assistant Production at Nike from May to July. In 2017, they worked as a Bilingual Assistant at Rock in Rio from September to October. In 2018, they became a Social Media Manager at Grupo DR1. From April 2021 to June 2021, they worked as a Customer Success at Feegow, and from July 2021 to April 2022, they worked as an Assistant CX Analyst at the same company. Later in 2022, they worked as a Customer Relationship Analyst I at BizCapital from April to September. Currently, they hold the position of a Customer Success Manager at Feegow starting from September 2022.

Halaina Braga completed their Bachelor's degree in Publicidade e Propaganda at Centro Universitário UniCarioca from 2016 to 2021. In addition to their formal education, they obtained several certifications. This includes "Certificado Introdução ao CS" from CS Academy in October 2022, "Prevenção à lavagem de dinheiro e ao financiamento do terrorismo" from Escola Nacional de Administração Pública - Enap in April 2022, "Introdução ao Customer Experience" from CS Academy in February 2022, "Liderança, Capacidade de Aprender e Resiliência" from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul in August 2021, "Técnicas Inovadoras para Atendimento ao Cliente" from LinkedIn in June 2021, "Inteligência emocional" from Escola Conquer in May 2021, "Atendimento Publicitário" from Centro Universitário UniCarioca in April 2021, "Customer Success: como conquistar e manter clientes" from Sebrae in April 2021, "Direção de Arte" from Centro Universitário UniCarioca in April 2021, "Produção de Eventos" from Centro Universitário UniCarioca in April 2021, and "Semana da Carreira em Customer Success" from Customer Success Lab in April 2021. Halaina also completed the "Fundamentos do Marketing Digital" certification from Google, but the specific month and year are not provided.