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Heather Schroeder, MBA, CVT, currently serves as the Veterinary Assistant Program Director at Carrington College and has been involved with Fear Free, LLC as a Practice Certification Consultant and speaker since May 2017. With extensive experience in veterinary technology, Heather has held various roles including Relief Vet Tech at Roo and Certified Veterinary Technician at Companion Pet Partners. Previous positions include Credentialed Shift Lead II at Banfield Pet Hospital, where notable contributions included improving clinic culture during COVID-19 and actively participating in safety initiatives. Additionally, experience as Vet Clinic Learning Specialist at Chuck Latham Associates and Instructor at Pima Medical Institute further highlights Heather's commitment to veterinary education and community engagement. Educational qualifications include a Bachelor of Applied Science in Veterinary Technologist and an MBA in Business Technology Management and Marketing from the University of Phoenix.