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Kara Johnstone's work experience includes the following:

- FarmIQ Systems Ltd:

- Head of Customer Experience, starting in February 2022.

- Integrated and established a high-performing team from two different products.

- Managed key stakeholders as an Account Manager.

- Mastered CRM systems such as Salesforce, Livechat, and hubspot.

- Provided expertise and advisory on GIS (Map based product).

- Analyzed data from customer support metrics and presented findings to the Chief Operations Officer.

- Customer Service Team Lead, from May 2021 to May 2022.

- Led and influenced team members to deliver solutions to customer problems.

- Facilitated meetings and coordinated with other departments.

- Handled sales and onboarding of new customers.

- Assisted the hiring manager.

- Capital & Coast District Health Board:

- Office Administrator, from April 2020 to May 2021.

- COVID Screener, from August 2020 to October 2020.

- Animates New Zealand:

- Sales Assistant, from August 2017 to April 2020.

Kara Johnstone pursued their higher education at Victoria University of Wellington from 2016 to 2020, where they earned a Bachelor of Science in Environmental Policy and Geography. Following that, they enrolled at Southern Institute of Technology in 2021 to 2023, aiming to acquire a Diploma in Primary Industry Business Management with a focus on Business.