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Melissa Vera is an experienced development manager at the Family Resource Center of South Florida since January 2017, where responsibilities include overseeing organizational development initiatives. Prior to this role, Melissa held positions at Symcor as a Data Entry Proof Operator and at TD Canada Trust, where Melissa progressed from Customer Service Representative to Manager of Customer Service between 2006 and 2014. In the managerial role, responsibilities encompassed team leadership, hiring, operational improvements, customer service enhancement, fraud investigations, and adherence to compliance standards. Melissa holds a Bachelor's degree in Marketing from Ryerson University, obtained between 2005 and 2009.