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Juliana Gabbardo Zinel is an experienced professional with a background in program management, health insurance navigation, and customer service. Currently serving as Program Manager and Family Support Worker at Family Continuity since November 2022, Juliana focuses on providing families with essential information and connecting them to community resources. Prior experience includes working as a Health Insurance Navigator at the Community Action Committee of Cape Cod & Islands, where responsibilities involved assisting clients with health insurance applications and care navigation. Juliana's earlier roles encompassed customer service positions, including Shift Manager at Seaside Selections, and operations coordination at D/Araújo Comunicação. Juliana holds a Master’s degree in Marketing from College Estácio de Sá de Santa Catarina and a Bachelor's degree in Social Communication from Pontifical Catholic University of Rio Grande do Sul.