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KaRhenda Miller has over 20 years of experience in customer support and operations management, with a current role as Senior Manager of Customer Support at EZCORP since August 2004. Miller has a proven track record of maintaining a superior customer service environment and ensuring regulatory compliance. Previous positions at EZCORP include Operations Business Manager and Call Center Supervisor, where Miller created a Debt Consolidation department that increased production by 40% and managed a team of 60 agents. Additional experience includes roles at HEB as a Loss Prevention Specialist and at Providian Financial as a Collections Specialist, focusing on customer service and collections. Educational background includes studies at Austin Community College and Huston-Tillotson University.