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Glenard Courtland has worked in the IT industry since 2000. Glenard began their career at Georgia-Pacific as a Systems Analyst, where they developed and provided ongoing support for modifications and enhancements to adapt existing systems and integrate new features to improve business efficiency and productivity. Glenard was also the lead analyst on projects to integrate third party Transportation Management systems and established and supported development and quality assurance batch processing environments. In 2019, they began working at ExcelGens, Inc. as an Application Support Analyst. In this role, they effectively analyzed incidents and provided solutions while balancing multiple incident reports, managed and resolved incident tickets, and acted as team lead to identify incidents to assign to teammates and which incident tickets to escalate to next level teams depending on severity and complexity of the problem.

Glenard Courtland has an education background in Computer Information Systems from Central State University. Glenard has also obtained multiple certifications from LinkedIn, including Agile Foundations, Agile Project Leadership, Communication within Teams, Project Management Foundations: Communication, Succeeding in DevOps, Transitioning from Waterfall to Agile Project Management, Agile at Work: Planning with Agile User Stories, Advanced SQL for Data Scientists, Agile Development Practices, Scrum: The Basics, and Transitioning from Waterfall to Agile Project Management. Additionally, Glenard has obtained a Microsoft Certified Solutions Developer certification.