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Olena Dmytruk is an experienced Quality Control Team Lead at Revolut, overseeing a team of over 15 Quality Analysts while ensuring performance adherence to SLAs and KPIs. Prior experience includes a Senior Quality Analyst role at Majorel, managing agent performance for Google and preparing comprehensive reports. Olena also worked at Arvato Financial Solutions in similar capacities, focusing on quality analysis and training support for agents. Earlier roles include customer support and digital marketing content creation for Google products and diverse positions at PJSC ESCO-RIVNE, providing project management and translation services. Olena holds a Postgraduate Degree in Business Administration and Management and a Master’s Degree in Translation and Interpreting.