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Maria Gracia Yong Yep is an experienced professional with a strong background in project management and service delivery. Currently serving as an Analista PMO at EVOL (TSnet) since April 2018, Maria Gracia is responsible for ensuring service quality and client satisfaction while managing service delivery risks. Previous experience includes roles as a Business Developer and Analista de procesos focused on SAP applications and ERP processes. Prior to EVOL, Maria Gracia worked at REAL PLAZA S.R.L as an Asistente PMO where responsibilities included project control within the IT department, as well as roles in collections and credit analysis. Educational qualifications include a Diplomatura in Business Analytics from CENTRUM PUCP and a Bachelor's degree in Business Administration from the Universidad Andina del Cusco.