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Joshua Brown has over 15 years of work experience in various leadership roles in the customer service industry. Joshua is currently serving as the Vice President of Client Services and Sales at Everise since December 2019. Prior to that, they were employed at C3/CustomerContactChannels, Inc. where they held multiple positions including Experience Leader, Director of Client Services, and Site Director between 2011 and 2019. Before their tenure at C3, Joshua worked as an Account Manager at Alorica in 2011. Joshua began their career at PRC LLC in 2005 and held roles such as Program Manager, Operations Manager, Client Services Manager, and Trainer II, with a focus on curriculum development and facilitation.

Joshua Brown attended Coe College from 1998 to 2002, where they studied Speech/Communications. Prior to that, they attended Anamosa High School, but no specific details about their field of study or degree were provided.