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Joseph Underwood is an experienced technical support professional currently serving as a Technical Support Engineer at EVBox, where responsibilities include providing second-line support and conducting root cause analysis on emerging issues. Prior to this role, Joseph worked at Mercedes-Benz Customer Assistance Center Maastricht NV for over four years, initially as a Technical Specialist supporting workshop software, and previously held positions as a Supplier Manager and Supply Chain Analyst, focusing on supplier management, logistics, and critical parts management. Joseph's career began at Van Aarsen International as a Konstruktionsmechaniker, where skills in metal processing, welding technology, and mechanical engineering were developed.