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Olubukola Okuyelu-Olofinlade is an accomplished professional with extensive experience in customer service, content management, and product support. Currently serving as the Team Lead for Customer Service at eTranzact International PLC, Olubukola provides leadership, sets performance expectations, and analyzes key performance indicators to enhance team productivity and customer satisfaction. Previous roles include Product Support Analyst at eTranzact International, Online Content Manager at Bluewhale Marketing Company, and Content Writer & Quality Control at Konga Online Shopping Ltd. Olubukola's educational background includes a Bachelor's degree in Public Administration from Olabisi Onabanjo University and pursuing a Master's degree in Industrial Relations and Personnel Management at the University of Lagos.