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Nathan Thomas II is a seasoned professional in customer success and account management, currently serving as a Senior Customer Success Manager for Hospital & Health Systems at Eko Health since May 2023. With a proven track record of 100% customer retention and perfect NPS scores, Nathan has successfully created a new Customer Success Management team and designed tailored onboarding resources for enterprise clients. Previous experience includes roles at MedBridge, where a 126% YoY ACV growth was achieved, and NTT Ltd., focused on managing strategic global accounts. Nathan began a career in sales and marketing at Softchoice and has a diverse background as a stand-up comedian, further honing skills in audience engagement. Educational credentials include a Bachelor of Arts in Communication and Media Studies from the University of Washington.