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Ronan Soto has extensive experience in operations management within the customer service industry, having held various leadership roles since December 2000, including Program Lead and Operations Manager at Concentrix and Convergys, as well as Shift Manager at Stream Global Services. Ronan began the career at eTelecare Global Solutions, progressing from CSA 1 to Shift Manager. Prior to this, positions included Loan Officer at China Bank PH. Educational background includes a Bachelor of Arts in Business Administration and Management from Miriam College and high school education at La Salle Antipolo, along with elementary education at Ateneo de Manila University.