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Naveen Arora is a seasoned professional with extensive experience in customer engagement and data analytics. Currently serving as a Senior Insights Leader - Customer Engagement Manager at Etech Global Services since August 2018, Naveen collaborates with key leaders across various industries, including Automobile, Hospitality, Aviation, Healthcare, Utility, and Telecom, to enhance operational efficiency through advanced analytical tools. Prior to this role, Naveen held multiple positions at R Systems from November 2009 to August 2018, culminating as the Manager of Data Analytics, where a deep domain expertise and statistical tools were utilized to deliver significant ROI for clients, implement speech and text analytics, and drive systemic improvements in performance and operational excellence.