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Cyrus Piloo Choksi currently serves as the Director of Business Insights at Personiv, a position held since June 2014, where responsibilities include managing daily outbound dialer activities and inbound service levels across various multi-functional areas, along with analyzing real-time contact center statistics to ensure service level and sales targets are met. Prior to this role, Cyrus held the position of Manager - Dialer Operations at GENPACT LLC from November 2012 to July 2014, focusing on dialer management.