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Phumelele M. is a PS Core Engineer at Eswatini Mobile since December 2019, specializing in the maintenance of PS Core nodes and managing technical support cases while ensuring compliance with SLA agreements. Responsibilities include testing new technologies, performing health checks, upgrading systems, and providing support for billing and customer care. Prior experience includes a role as a PS Core Engineer GIT, where Phumelele M. managed call flows and PS Core interfaces. Additional experience includes an Engineering Apprentice position at Hoefer Group and an internship at Swaziland Posts and Telecommunications Corporation. Phumelele M. holds a Bachelor's degree in Electrical and Electronics Engineering from the University of ESwatini, completed in 2019.