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Bruna Milany is an experienced Customer Experience Analyst currently working at Estoca since January 2023, specializing in premium customer support. Previously, Bruna held various roles at Z1, including Senior Customer Experience Analyst, where responsibilities included utilizing multiple platforms for logistics flow improvements, case handling, and customer interaction. Bruna's earlier experience comprises a role as a Communication Analyst, focusing on internal communication projects, and an internship as a Press Advisor at the Câmara de Vereadores de São Francisco do Sul, which involved event coverage and media relations. Additionally, Bruna completed an internship at Itaú Unibanco, selling loans and providing customer service. Bruna holds a Bachelor's degree in Journalism from Associação Educacional Luterana BOM JESUS/IELUSC.