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Tracy Romano has extensive experience in customer care and quality assurance. Tracy started their career at DHL Express as the Director of Customer Satisfaction & Continuous Improvement, where they developed and implemented quality assurance strategies for multiple call centers. In 2005, they joined Essendant (formerly United Stationers) and held various roles including Senior Customer Care Manager and Director of Care Services. In these roles, they managed inbound customer care services, implemented new outbound models, and transitioned from regional to national support centers. Tracy is experienced in managing large teams and creating customer satisfaction-focused environments.

Tracy Romano earned a Bachelor of Arts (B.A.) degree in Business Administration and Management, with a focus on General Management. No specific years were provided for this undergraduate degree.