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Prashant is a seasoned technology leader passionate about developing intelligent enterprise platforms with 20+ years of product development experience spanning HR, CRM, and ITSM domains. Prior to joining Espressive, Prashant was VP Engineering at Freshworks leading their Digital CX initiatives that included their Freshchat, Freshbots, and Freddy AI data platforms. Before that, Prashant was Co-founder and CTO of AnsweriQ, building AI-powered solutions for Customer Service. AnsweriQ was acquired by Freshworks in 2020.