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Fran is the Espressive "Batman" of product. His mission involves blending consumer design principles with the best artificial intelligence (A1) technologies to create exceptional self-help experiences that employees love and enterprises profit from. Fran has a wealth of enterprise service management experience spanning a 20-year period of time, including companies such as ServiceNow, BMC Software, and CA. He was the first product manager hired at ServiceNow, and so he is intimately familiar with the IT service management (ITSM) market including key enterprise pain points. Immediately prior to Espressive, Fran was director of product management at BigPanda where he helped organizations process a storm of data into meaningful inputs that they could react to. Fran graduated from UC Berkeley and is an avid mountain biker and coffee drinker.