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Yuliya Palachanina has a diverse work experience in customer support and customer service roles. Yuliya recently worked as a Customer Support Specialist at Espresa and a Customer Service Specialist at Emerline, both starting in August 2021. Prior to that, they worked at LeverX Group as a Customer Service Specialist and Office Manager from May 2018 to August 2021. Yuliya's previous experience includes working as a Customer Support Manager (German speaking) at ООО "Спортдата" from January 2017 to January 2018, and as a Call Center Agent at ARCE contact center from July 2016 to January 2017.

Yuliya Palachanina attended Minsk State Linguistic University from 2010 to 2015. During this time, they studied Language Interpretation and Translation. Additionally, in January 2023, they obtained a certification in Business Analysis in Software Development at the institution Academia BELHARD.