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Flora J. is a seasoned professional in customer support and operations management with extensive experience in various roles across notable companies. Currently serving as the Customer Support Team Lead at Epsor since January 2024, Flora previously excelled as a Customer Ops Manager and Customer Support Manager at MONI from April 2021 to December 2023, overseeing customer operations and maintaining service quality. Prior experience includes roles as a Customer Success Manager and Customer Onboarding Manager at Expedia Group, where Flora enhanced B2B partner relations and optimized processes. Additional experience includes sales and marketing roles at Hilton Hotels & Resorts and conference coordination at Waldorf Astoria Hotels & Resorts. Flora holds multiple degrees from Université Paris Dauphine - PSL and Université Paris-Sorbonne, specializing in management and tourism.