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William Nix is a skilled professional with extensive experience in retirement plan administration and customer service. Currently serving as a Customer Service Specialist at EPIC Retirement Plan Services since December 2021, William has previously held key positions including Operations Manager at FedEx Ground and Account Manager at GRAMERCY CLEANERS, INC. A strong background in pension administration was developed during tenure at VALIC, where responsibilities included the creation of various retirement plans and compliance with legal requirements. Earlier roles as Office Manager/Paralegal at Nova 401(k) Associates and as a Paralegal at multiple law firms further enhanced expertise in legal documentation and client relations. William holds a Bachelor of Business Administration from the Florida Institute of Technology.